Humanizing Health Care

Humanizing Health Care

Creating Cultures of Compassion in Health Care with Nonviolent Communication

Now that U.S. policymakers have tackled the first major health care policy reform in history, it’s also time to take a candid look at the dysfunctional culture that has such a dire effect on the quality of patient care. In this engaging book, Melanie Sears, RN, MBA, leverages more than twenty-five years of nursing experience to do just that.

From domination-style management, fear and judgment-based practitioner relationships, and a poignant separation between physical, mental, and emotional care, the costs of these factors are enormous. Sears argues that the most effective way to evolve this problematic culture is to shift the language used by those providing care.

Through real-world stories and practical examples, Sears demonstrates the profound effectiveness Nonviolent Communication offers for creating lasting, positive improvements in patient care and the workplace environment. If you’re a health care administrator, nurse, physician, mental health practitioner, or anyone who cares about creating a more compassionate — and thereby more effective — health care system, then you should read this book.

Learn a practical, effective framework to:

• Reduce health care staff burnout and turnover
• Create a culture of mentorship and learning
• Transform nurse-to-nurse and nurse-to-physician hostility
• Compassionately defuse “problem patients”
• Reconnect to your passion for exceptional patient care
• Effectively address systemic problems as they arise