{"id":1126,"date":"2017-11-14T20:10:24","date_gmt":"2017-11-14T19:10:24","guid":{"rendered":"https:\/\/conexbooks.de\/a\/shop\/wp\/produkt\/lern-dvd-von-2010-metapuls\/"},"modified":"2026-04-10T15:24:22","modified_gmt":"2026-04-10T13:24:22","slug":"lern-dvd-von-2010-metapuls","status":"publish","type":"product","link":"https:\/\/conexbooks.de\/a\/shop\/produkt\/lern-dvd-von-2010-metapuls\/","title":{"rendered":"DVD: Menschlich bleiben in der Tierklinik &#8211; Gespr\u00e4chsf\u00fchrung in der tier\u00e4ztlichen Praxis"},"content":{"rendered":"<table border=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td valign=\"top\" width=\"69%\">\n<h4>DVD &#8222;Menschlich bleiben in der Tierklinik&#8220;<\/h4>\n<h4>Gespr\u00e4chsf\u00fchrung in der Tier\u00e4rztlichen Praxis<\/h4>\n<h4>Lern-DVD f\u00fcr das F\u00fchren von schwierigen Gespr\u00e4chen in der tier\u00e4ztlichen Praxis<\/h4>\n<p>Anrufe gehen ein, um ihr Tier besorgte Besitzer sind nerv\u00f6s und stellen viele Fragen, Notf\u00e4lle erfordern sofortige Betreuung, hohe Kosten rufen Diskussionen hervor, eine Behandlung hat nicht den gew\u00fcnschten Erfolg &#8211; der Alltag in der Kleintierklinik Zurich stellt hohe Anforderungen an die kommunikativen Kompetenzen der Mitarbeiterinnen und Mitarbeiter. In Rollenspielen wird gezeigt, wie man auch unter Stress handlungsf\u00e4hig bleiben und kundenorientiert kommunizieren kann, ohne die eigenen Belange aus den Augen zu verlieren.<\/p>\n<p>Themenschwerpunkte:<\/p>\n<ul>\n<li>Empathische Kurzinterventionen<\/li>\n<li>Herstellen einer Vertrauensbasis<\/li>\n<li>Motivation zur Kooperation<\/li>\n<li>Umgang mit Kritik<\/li>\n<li>Deeskalation<\/li>\n<li>Vermittlung schlechter Nachrichten<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><div id='1' class='widgets_on_page wop_tiny1  wop_small1  wop_medium1  wop_large1  wop_wide1'>\n\t\t\t<ul><li id=\"custom_html-4\" class=\"widget_text widget widget_custom_html\"><div class=\"textwidget custom-html-widget\"><div style=\"text-align:left;\">\r\n<button class = \"button\" style=\"height: 30px; font-size: 0.8em;\" name=\"zuruck\" type=\"button\" onclick=\"history.back()\">Zur\u00fcck zur \u00dcbersicht<\/button><\/div><\/div><\/li><\/ul><\/div><!-- widgets_on_page --><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<h3><span style=\"font-family: Arial, Helvetica, sans-serif;\">Gespr\u00e4chsf\u00fchrung in der Tier\u00e4rztlichen Praxis<\/span><\/h3>\n<h3><span style=\"font-family: Arial, Helvetica, sans-serif;\">Lern-DVD f\u00fcr das F\u00fchren von schwierigen Gespr\u00e4chen in der tier\u00e4ztlichen Praxis<\/span><\/h3>\n<p><span style=\"font-family: Arial, Helvetica, sans-serif;\">Koproduktion der Klinik f\u00fcr Kleintiermedizin der metapuls gmbh, Zachor-Dokumentation und der Universit\u00e4t Z\u00fcrich \/ Schweiz 2010<\/span><\/p>\n","protected":false},"featured_media":2159,"template":"","meta":[],"product_brand":[],"product_cat":[49,52],"product_tag":[],"class_list":{"0":"post-1126","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-dvds","7":"product_cat-sonderangebote","9":"first","10":"instock","11":"sale","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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